Delivery

Dispatch

Orders for stocked items that are placed and paid for before 1pm on a working day are normally dispatched the same working day. Orders placed after 1pm, at a weekend or on a UK bank holiday are normally dispatched on the next working day. Working days are Monday to Friday, excluding bank holidays in England and Wales.

Some products are dispatched directly by the manufacturer or supplier and carry their own lead time, which is shown on the product page and in your basket before you pay. M-Heat heated mats, for example, are dispatched by the manufacturer in 5 to 8 working days. Where a product page states a dispatch time, that time applies to that product.

Made-to-order, cut-to-length and custom items, and any order placed on a quotation, are dispatched on the lead time confirmed in your quotation or order confirmation.

Delivery times

We aim to deliver stocked items to UK mainland addresses within 3 to 4 working days of your order. Delivery to the Scottish Highlands and Islands, Northern Ireland, the Isle of Man, the Isles of Scilly, the Channel Islands and other remote postcodes can take longer and may carry an additional charge, which we will confirm with you before dispatch.

If your lead time is critical, please contact us before ordering at [email protected] or on 01332 480386 and we will give you a more accurate date for your address.

UK delivery charges

The delivery charge for your order is calculated in your basket and shown before you pay.

Charges apply to UK mainland addresses. Where an order contains items from more than one row, one delivery charge applies at the highest class in the order, plus the M-Lite charge where M-Lite is included. Delivery to the European Union is available on parcel items and is shown in your basket; delivery of rolls, long mats and pallets outside the UK is quoted by our team.

Receiving your order

Please make sure someone is available to accept the delivery at the address you give us. Pallet deliveries need suitable vehicle access to the delivery address; please tell us about any access restrictions, such as width or weight limits or booking-in requirements, when you order. If a delivery fails because the address was incorrect or nobody was available, we may charge the reasonable cost of re-delivery.

Please check your order when it arrives. If the packaging is visibly damaged, note this on the carrier's delivery record where you can. Report any damaged, missing or incorrect items to [email protected] within 48 hours of delivery, with your order reference and photographs, so that we can put it right with the carrier promptly. This does not affect your statutory rights.

Delays

Dispatch and delivery times are estimates given in good faith. Unless we have expressly agreed a delivery date with you in writing, time of delivery is not of the essence. We are not responsible for delays caused by events outside our reasonable control, including carrier disruption, severe weather and industrial action, but we will tell you as soon as we can and keep any delay to a minimum.

If you are a consumer and we do not deliver within 30 days of your order, or by any date we have agreed with you, you may be entitled to treat the contract as at an end and receive a full refund under the Consumer Rights Act 2015. If you are a business and delivery is delayed beyond a reasonable time and we cannot agree a new date with you, you may cancel the affected items for a refund.

Risk and ownership

Responsibility for the goods passes to you when they are delivered to the address you gave us. Ownership of the goods passes to you once we have received payment in full.

These delivery terms form part of our Terms & Conditions of Sale. For returns, see our 30-day returns policy.